{"id":3564,"date":"2023-02-15T08:42:59","date_gmt":"2023-02-15T08:42:59","guid":{"rendered":"https:\/\/inspol.com.sg\/?page_id=3564"},"modified":"2023-08-05T00:26:05","modified_gmt":"2023-08-05T00:26:05","slug":"guide","status":"publish","type":"page","link":"https:\/\/inspol.com.sg\/services\/insured\/guide\/","title":{"rendered":"User Guide"},"content":{"rendered":"

[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.19.4″ _module_preset=”default” background_color=”#004960″ background_video_mp4=”https:\/\/inspol.com.sg\/wp-content\/uploads\/2023\/01\/inspol-bg-video-small.mp4″ custom_padding=”70px||81px||false|false” custom_padding_tablet=”100px||||false|false” custom_padding_phone=”100px||||false|false” bottom_divider_height=”70px” custom_css_main_element=”overflow: visible !important;” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.17.3″ _module_preset=”default” width_tablet=”” width_phone=”85%” width_last_edited=”on|phone” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.5″ _module_preset=”default” header_2_font=”|700|||||||” header_2_text_align=”center” header_2_text_color=”#FFFFFF” header_2_font_size=”54px” header_2_line_height=”1.2em” custom_margin=”19px||15px||false|false” header_2_font_size_tablet=”50px” header_2_font_size_phone=”32px” header_2_font_size_last_edited=”on|desktop” header_2_line_height_tablet=”1.2em” header_2_line_height_phone=”1.3em” header_2_line_height_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

User Guide<\/span><\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.19.5″ _module_preset=”default” text_text_color=”#FFFFFF” text_font_size=”18px” text_orientation=”center” width=”65%” width_tablet=”90%” width_phone=”90%” width_last_edited=”on|phone” module_alignment=”center” global_colors_info=”{}”]<\/p>\n

A quick guide on how to navigate Inspol.Online member portal<\/p>\n

[\/et_pb_text][dipi_breadcrumbs bc_custom_home=”on” bc_home_text=”About Us” bc_home_url=”https:\/\/inspol.com.sg” bc_home_icon=”on” bc_home_color=”#00D7AF” bc_items_alignment=”dipi-bc-center” bc_separator_icon=”5||divi||400″ bc_schema=”off” bc_separator_color=”RGBA(56,178,191,0.7)” _builder_version=”4.19.4″ _module_preset=”default” items_font=”Poppins||||||||” items_text_color=”#00D7AF” hover_font=”Poppins||||||||” hover_text_color=”#00D7AF” active_font=”Poppins||||||||” active_text_color=”#FFFFFF” global_colors_info=”{}”][\/dipi_breadcrumbs][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.19.5″ _module_preset=”default” custom_padding=”|20px|99px|20px|false|true” global_colors_info=”{}”][et_pb_row _builder_version=”4.19.5″ _module_preset=”default” width=”100%” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”Logging into InsPol.Online Member Area” open_toggle_text_color=”#004960″ open_toggle_background_color=”#EAF7F9″ closed_toggle_text_color=”#004960″ closed_toggle_background_color=”#EAF7F9″ icon_color=”#004960″ toggle_icon=”?||divi||400″ use_icon_font_size=”on” icon_font_size=”25px” open_icon_color=”#004960″ open_toggle_icon=”>||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”25px” admin_label=”Logging into InsPol.Online Member Area” _builder_version=”4.19.5″ _module_preset=”default” title_text_color=”#004960″ border_color_all=”#00D7AF” global_colors_info=”{}”]<\/p>\n

Visit <\/span>https:\/\/inspol.online\/login<\/span><\/a> and log in with your credentials:<\/span><\/p>\n

\"Inspol-Login\"<\/p>\n

Once you are logged in, you\u2019ll see your member profile.<\/span><\/p>\n

\"\"<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”My Policies: Viewing your policies and requesting for policy advice, cancellation, endorsements, and renewal” open_toggle_text_color=”#004960″ open_toggle_background_color=”#EAF7F9″ closed_toggle_text_color=”#004960″ closed_toggle_background_color=”#EAF7F9″ icon_color=”#004960″ toggle_icon=”?||divi||400″ use_icon_font_size=”on” icon_font_size=”25px” open_icon_color=”#004960″ open_toggle_icon=”>||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”25px” admin_label=”Viewing your policies” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#004960″ border_color_all=”#00D7AF” global_colors_info=”{}”]<\/p>\n

At the top right corner, you can hover over the green \u201cAccount\u201d button and click on \u201cMy Policies\u201d to see all your insurance policies.<\/span><\/p>\n

\"my-policies-v4\"<\/p>\n

You can click on respective policies to see the full details of each policy.<\/span><\/p>\n

\"policy-details-v5\"<\/p>\n

You can click on the “REQUESTS” button to request for policy advice, cancellation, endorsement, or renewal.<\/p>\n

\"request-policy-advice-cancellation-endorsement-renewal\"<\/p>\n

<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”My Policies: Filing your claims” open_toggle_text_color=”#004960″ open_toggle_background_color=”#EAF7F9″ closed_toggle_text_color=”#004960″ closed_toggle_background_color=”#EAF7F9″ icon_color=”#004960″ toggle_icon=”?||divi||400″ use_icon_font_size=”on” icon_font_size=”25px” open_icon_color=”#004960″ open_toggle_icon=”>||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”25px” admin_label=”Filing your claims” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#004960″ border_color_all=”#00D7AF” global_colors_info=”{}”]<\/p>\n

If you need to file a claim, you can click on the \u201cFILE FOR CLAIMS\u201d button.<\/span><\/p>\n

\"filing-claims-1\"<\/p>\n

\"file-for-claims-popup-1\"<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”My Policies: Uploading your %22proof of payment%22 for your policies” open_toggle_text_color=”#004960″ open_toggle_background_color=”#EAF7F9″ closed_toggle_text_color=”#004960″ closed_toggle_background_color=”#EAF7F9″ icon_color=”#004960″ toggle_icon=”?||divi||400″ use_icon_font_size=”on” icon_font_size=”25px” open_icon_color=”#004960″ open_toggle_icon=”>||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”25px” admin_label=”Uploading your %22proof of payment%22 for your policies” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#004960″ border_color_all=”#00D7AF” global_colors_info=”{}”]<\/p>\n

On the policy detail page, you can upload your proof of payment by clicking on the \u201cUPLOAD PAYMENT PROOF\u201d button.<\/span><\/p>\n

\"upload-proof-of-payment-3\"<\/p>\n

 <\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”My Policies: Viewing your proof of payment” open_toggle_text_color=”#004960″ open_toggle_background_color=”#EAF7F9″ closed_toggle_text_color=”#004960″ closed_toggle_background_color=”#EAF7F9″ icon_color=”#004960″ toggle_icon=”?||divi||400″ use_icon_font_size=”on” icon_font_size=”25px” open_icon_color=”#004960″ open_toggle_icon=”>||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”25px” admin_label=”Viewing your proof of payment” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#004960″ border_color_all=”#00D7AF” global_colors_info=”{}”]<\/p>\n

You can review your proof of payment by clicking on the \u201cPROOF OF PAYMENT\u201d button.<\/span><\/p>\n

\"proof-of-payment-1\"<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”My Policies: Viewing your tax invoices” open_toggle_text_color=”#004960″ open_toggle_background_color=”#EAF7F9″ closed_toggle_text_color=”#004960″ closed_toggle_background_color=”#EAF7F9″ icon_color=”#004960″ toggle_icon=”?||divi||400″ use_icon_font_size=”on” icon_font_size=”25px” open_icon_color=”#004960″ open_toggle_icon=”>||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”25px” admin_label=”Viewing your tax invoices” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#004960″ border_color_all=”#00D7AF” global_colors_info=”{}”]<\/p>\n

You can view your tax invoice by clicking on the \u201cTAX INVOICE\u201d button.<\/span><\/p>\n

\"view-tax-invoice-1\"<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”My Policies: Viewing your receipts” open_toggle_text_color=”#004960″ open_toggle_background_color=”#EAF7F9″ closed_toggle_text_color=”#004960″ closed_toggle_background_color=”#EAF7F9″ icon_color=”#004960″ toggle_icon=”?||divi||400″ use_icon_font_size=”on” icon_font_size=”25px” open_icon_color=”#004960″ open_toggle_icon=”>||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”25px” admin_label=”Viewing your receipts” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#004960″ border_color_all=”#00D7AF” global_colors_info=”{}”]<\/p>\n

You can view your receipts by clicking on the \u201cRECEIPT\u201d button.<\/span><\/p>\n

\"view-receipt-1\"<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”My Quotations: View your quotations, accept the quotation, upload signed documents, or choose another insurer to request for alternative quotes, request new quotation” open_toggle_text_color=”#004960″ open_toggle_background_color=”#EAF7F9″ closed_toggle_text_color=”#004960″ closed_toggle_background_color=”#EAF7F9″ icon_color=”#004960″ toggle_icon=”?||divi||400″ use_icon_font_size=”on” icon_font_size=”25px” open_icon_color=”#004960″ open_toggle_icon=”>||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”25px” admin_label=”Requesting quotes” _builder_version=”4.21.2″ _module_preset=”default” title_text_color=”#004960″ hover_enabled=”0″ border_color_all=”#00D7AF” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Hover over the “Account” button and click on “My Quotations”.<\/p>\n

\"my-quotations-1\"<\/p>\n

Here you can accept the quotation you receive, upload signed documents, or choose another insurer to request alternative quotes.<\/p>\n

\"quotation-details-2\"<\/p>\n

\"requote-form\"<\/p>\n

Click on “New Quotation” to request a new quote:<\/p>\n

\"request-new-quotation-1\"<\/p>\n

Fill in and submit your info in the pop-up form and click “Submit”:<\/p>\n

\"new-quotation-request-form-1\"<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”My Outstanding: Viewing and settling outstanding payments” open_toggle_text_color=”#004960″ open_toggle_background_color=”#EAF7F9″ closed_toggle_text_color=”#004960″ closed_toggle_background_color=”#EAF7F9″ icon_color=”#004960″ toggle_icon=”?||divi||400″ use_icon_font_size=”on” icon_font_size=”25px” open_icon_color=”#004960″ open_toggle_icon=”>||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”25px” admin_label=”Viewing outstanding payments” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#004960″ border_color_all=”#00D7AF” global_colors_info=”{}”]<\/p>\n

To check your outstanding payments, you can hover over the green \u201cAccount\u201d button on the top right and click on \u201cMy Outstanding\u201d.<\/span><\/p>\n

\"check-outstanding-v3\"<\/p>\n

You can click on each outstanding item to see the details of the outstanding payment, so you can make the payment via PayNow and upload your proof of payment.<\/span><\/p>\n

\"outstanding-details-v4\"<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”My Claims: Checking the status of your claims” open_toggle_text_color=”#004960″ open_toggle_background_color=”#EAF7F9″ closed_toggle_text_color=”#004960″ closed_toggle_background_color=”#EAF7F9″ icon_color=”#004960″ toggle_icon=”?||divi||400″ use_icon_font_size=”on” icon_font_size=”25px” open_icon_color=”#004960″ open_toggle_icon=”>||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”25px” admin_label=”Checking the status of your claims” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#004960″ border_color_all=”#00D7AF” global_colors_info=”{}”]<\/p>\n

To check the status of your claims, you can hover over the green \u201cAccount\u201d button on the top right and click on \u201cMy Claims\u201d.<\/span><\/p>\n

\"check-claims-v3\"<\/p>\n

You can click on each claim in the first column of the table to see the full details.<\/span><\/p>\n

\"viewing-claim-details-1\"<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”My Profile: Editing your profile, email, and password” open_toggle_text_color=”#004960″ open_toggle_background_color=”#EAF7F9″ closed_toggle_text_color=”#004960″ closed_toggle_background_color=”#EAF7F9″ icon_color=”#004960″ toggle_icon=”?||divi||400″ use_icon_font_size=”on” icon_font_size=”25px” open_icon_color=”#004960″ open_toggle_icon=”>||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”25px” admin_label=”Editing your profile, email, and password” _builder_version=”4.20.0″ _module_preset=”default” title_text_color=”#004960″ border_color_all=”#00D7AF” global_colors_info=”{}”]<\/p>\n

As you scroll down the member profile page, you\u2019ll have the option to edit your profile or your email and password.<\/span><\/p>\n

\"Inspol-member-dashboard-edit-profile-password\"<\/p>\n

When you click \u201cEDIT PROFILE\u201d, you\u2019ll be able to edit your vehicle number, address, postal code, and contact number(s).<\/span><\/p>\n

\"inspol-edit-profile\"<\/p>\n

<\/span>
When you click on \u201cEDIT EMAIL\/PASSWORD\u201d, you\u2019ll be able to update your login email and reset your password.<\/span><\/p>\n

\"inspol-edit-login-email-password\"<\/span><\/p>\n

 <\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Resetting your password on the login page” open_toggle_text_color=”#004960″ open_toggle_background_color=”#EAF7F9″ closed_toggle_text_color=”#004960″ closed_toggle_background_color=”#EAF7F9″ icon_color=”#004960″ toggle_icon=”?||divi||400″ use_icon_font_size=”on” icon_font_size=”25px” open_icon_color=”#004960″ open_toggle_icon=”>||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”25px” admin_label=”Editing your profile, email, and password” _builder_version=”4.20.0″ _module_preset=”default” title_text_color=”#004960″ border_color_all=”#00D7AF” global_colors_info=”{}”]<\/p>\n

To reset your password on the login page, click on “Forget password”.<\/span><\/p>\n

\"click<\/p>\n

 <\/p>\n

Enter and submit the email you used for registration previously.<\/p>\n

\"enter<\/p>\n

 <\/p>\n

If the email you entered is not valid, re-enter the right email and click submit again.<\/p>\n

\"re-enter<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”My Settings: Editing your company logo and banner” open_toggle_text_color=”#004960″ open_toggle_background_color=”#EAF7F9″ closed_toggle_text_color=”#004960″ closed_toggle_background_color=”#EAF7F9″ icon_color=”#004960″ toggle_icon=”?||divi||400″ use_icon_font_size=”on” icon_font_size=”25px” open_icon_color=”#004960″ open_toggle_icon=”>||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”25px” admin_label=”Miscellaneous: Editing your company logo and banner” _builder_version=”4.19.5″ _module_preset=”default” title_text_color=”#004960″ border_color_all=”#00D7AF” global_colors_info=”{}”]<\/p>\n

Miscellaneous: To edit your company logo and banner, you can hover over the green \u201cAccount\u201d button on the top right and click on \u201cMy Settings\u201d.\u00a0<\/span><\/p>\n

\"my-settings\"<\/span><\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

User GuideA quick guide on how to navigate Inspol.Online member portal

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